RCP Workshop – Understanding Medical Aids and ICD-10 Codes in South Africa

RCP Workshop – Understanding Medical Aids and ICD-10 Codes in South Africa

RCP Workshop – Understanding Medical Aids and ICD-10 Codes in South Africa

Hosted by the PsySSA Registered Counsellors and Psychometrists (RCP) Division

Join the PsySSA Division of Registered Counsellors and Psychometrists (RCP) for a free CPD-accredited online workshop on Understanding Medical Aids and ICD-10 Codes in South Africa.

Webinar Details:

  • Date: Wednesday, 12 November 2025
  • Time: 18:00 -19:30
  • Platform: Online Via Teams
  • 1 General CPD Point
  • RSVP By: 10 November 2025
  • For more information, contact: rcp@psyssa.co.za

 

About the Workshop:

This workshop will provide mental health practitioners with an understadning of the International Classification of Diseases, 10th Revision (ICD-10), and its relevance to the South African context. Practitioners need clarity on coding requirements, practical implications for clinical documentation, and how these changes intersect with medical aid submissions.

Key Focus Areas:

  • Introduction to ICD-10: structure, changes, and benefits.
  • Relevance of ICD-10 for registered counsellors in South Africa
  • What practitioners need to know for claims and reimbursement
  • Common challenges and practical tips for coding in line with ICD-10
  • Q&A session to address participant concerns

Why attend?

  • Understand ICD-10 and its benefits
  • Learn how medical aids are adapting
  • Gain practical guidance for claims and coding

Perfect for Registered Counsellors and Psychometrists who want to stay compliant, confident, and up to date.

Takeaway:

Participants will leave with a clearer understanding of ICD-10 coding practices and practical strategies for navigating medical aid requirements in South Africa.

Rekha Kangokar Rama Rao

Rekha Kangokar Rama Rao

Presenter

I am a counselling psychologist, committed to fostering psychological wellbeing, resilience, and growth across diverse populations. My practice is guided by empathy, ethical responsibility, and a person-centered approach, which allows me to support clients in navigating life transitions, relationships, and personal challenges with care and integrity.

Alongside my clinical work, I hold a strong interest in the evolving relationship between psychology and artificial intelligence. I am particularly drawn to examining how AI can be ethically integrated into mental health support, education, and research, while also addressing critical questions about bias, human identity, and the role of technology in shaping relationships. This dual focus enables me to contribute to conversations at the intersection of human development and technological innovation.
By combining counselling psychology with an interest in AI, I aim to advance approaches that remain human-centered, compassionate, and grounded in evidence-based practice. I am passionate about the future of psychology in an increasingly digital world and committed to ensuring that advances in technology continue to reflect the values of care, ethics, and human connection.

“Mental Health in Humanitarian Emergencies.”  – Division of Registered Counsellors & Psychometrists

“Mental Health in Humanitarian Emergencies.” – Division of Registered Counsellors & Psychometrists

As we mark Mental Health Awareness Month, the PsySSA Division for Registered Counsellors and Psychometrists (RCP Division) reflects on the crucial role Registered Counsellors play in advancing mental health care in South Africa.

In two insightful contributions, the Division highlights both the impact of Registered Counsellors in humanitarian emergencies and the evolution of the profession from its inception to its growing significance today.

“Mental Health in Humanitarian Emergencies” explores how Registered Counsellors provide essential, community-based mental health support in times of crisis — from social unrest to poverty and trauma — ensuring no one faces these challenges alone.

“The Vital Role of Registered Counsellors in South Africa: Past, Present, and Future” traces the development of the profession and its continued commitment to accessible, preventative, and empowering mental health care.

Read more below:

The Vital Role of Registered Counsellors in South Africa: Past, Present, and Future

Division of Registered Counsellors & Psychometrists – Kendall Byne

October is Mental Health Awareness Month, with World Mental Health Day observed on 10 October 2025, reminding us of the ongoing global call to action for accessible, equitable, and humane mental health care. In South Africa, this call has particular resonance, given our history and the unique role of the Registered Counsellor (RC) in broadening access to psychosocial support.

The profession of Registered Counsellor was formally recognised in 2003, following the revision of the Health Professions Act, as a response to South Africa’s urgent need for accessible mental health services. With high rates of trauma, inequality, and limited access to specialised care, RCs were envisioned as frontline providers who could serve communities directly, especially in under-resourced areas where psychologists and psychiatrists remain scarce. This pioneering initiative placed South Africa among the first countries to establish a mid-level mental health profession dedicated to prevention, early intervention, and psychoeducation.

Over the past two decades, Registered Counsellors have become an indispensable part of South Africa’s mental health landscape. We have worked in schools, community-based organisations, NGOs, faith-based settings, and private practice, offering much-needed services that bridge the gap between community needs and specialised care. Our scope of practice emphasises wellness promotion, preventative interventions, and the destigmatisation of mental health, to help ordinary South Africans access support before reaching crisis point.

In 2025, our role is more important than ever. South Africa continues to face rising mental health needs which are exacerbated by socioeconomic challenges, the lingering effects of the pandemic, and an increasing awareness of psychological well-being. Registered Counsellors remain at the forefront of community mental health and empower individuals and families by advocating for resilience and making mental health care accessible in everyday settings.

As we observe World Mental Health Day under this year’s theme of “Access to Services – Mental Health in Catastrophes and Emergencies”, the work of RCs embodies this principle. We make certain that mental health services are not a privilege for the few, but a right for all. By addressing barriers of cost, culture, and accessibility, Registered Counsellors contribute to the broader transformation of South Africa’s health system and to PsySSA’s vision of advancing psychology as a force for social good.
This October, let us not only raise awareness but also celebrate the invaluable role of Registered Counsellors in shaping a healthier, more resilient nation – past, present, and into the future.

 

“Mental Health in Humanitarian Emergencies”

Division of Registered Counsellors & Psychometrists – Genevieve Burrow

“Mental Health in Humanitarian Emergencies.” This theme resonates deeply with our current South African context, where socio-economic challenges and the lingering effects of the COVID-19 pandemic have created an environment ripe for mental health crises. During World Mental Health Awareness Month and World Mental Health Day, we are reminded that mental health is a universal human right. In South Africa, this is not just a theme, but it is a call to action. Every day, we see how poverty, inequality, violence, and trauma significantly impact individuals, families, communities, and especially our youth.

Humanitarian emergencies can take many forms, from natural disasters to social unrest. In South Africa, we have witnessed a range of challenges that have critically impacted the mental well-being of individuals and communities. The stressors of unemployment, poverty, and violence can lead to increased rates of anxiety, depression, and trauma.

Registered Counsellors (RCs) are uniquely positioned to make a significant difference in these challenging times. Our training equips us to provide critical support, guidance, and counselling interventions to individuals and communities affected by past and current crises. RCs are on the ground, walking alongside communities, creating safe mental health spaces, and offering accessible, preventative care where it’s needed most. We are often the first to listen in a safe space, the first to respond, and the bridge to further support. Our contributions include engaging with communities to foster mental well-being through workshops and support groups that address pressing mental health issues. Additionally, we provide specialised trauma-informed care, assisting individuals in coping with the psychological aftermath of crises. By raising awareness about mental health needs, we also advocate for resources and policies that support mental well-being during emergencies.

As we commemorate World Mental Health Day, let us reaffirm our commitment to mental health advocacy and recognition. It is crucial that we work together to ensure that mental health resources are accessible to everyone, especially in times of crisis. You can contribute by raising awareness and sharing information about mental health resources within your communities. Encourage conversations about mental health to reduce stigma and shame and promote understanding. Lastly, connect with fellow professionals to share best practices and strategies for supporting those in need.

Together, we can create a supportive environment where mental health is prioritised, and individuals feel empowered to seek mental health assistance. Let’s ensure that no one faces these emergencies alone.

"Mental Health in Humanitarian Emergencies."

by Genevieve Burrow

“Healing in Community” – Division of Registered Counsellors & Psychometrists

“Healing in Community” – Division of Registered Counsellors & Psychometrists

In South Africa, our communities hold the power to heal. Despite limited mental health resources, our shared strength lies in connection, empathy, and collective care.

This Mental Health Awareness Month, the Division of Registered Counsellors & Psychometrists (RCP) invites us to reflect on how community-led approaches and social support can transform mental health outcomes — especially where access to care is limited. By empowering communities to lead, we nurture resilience, reduce stigma, and create spaces where everyone belongs.

Together, we can turn our communities into places of healing.

Read more below:

“Healing in Community”

Division of Registered Counsellors & Psychometrists – Monique Cooper

Despite poor mental health resources, many South Africans have a strong sense of community. Can we leverage social support and community engagement to improve mental health outcomes in our diverse communities?

October is Mental Health Awareness Month, and one of the main priorities is to increase public education about mental illness in South Africa. Hugo et al. (2003) suggest that an improved understanding of mental disorders could decrease stigma and encourage the use of effective interventions. Increased knowledge can also lead to an improvement in community and social support for those suffering from mental illness. There is a good deal of evidence linking social connection to positive mental health outcomes, both in maintaining favourable mental health and assisting in recovery from moderate and severe mental health problems. On the other hand, loneliness is associated with poorer mental health (Holt-Lunstad, 2024). A sense of community is associated with reduced symptoms of depression, anxiety and stress (Park et al., 2023). Our communities can be a valuable source of support, and can help to leverage local knowledge, social networks and resources in areas where there is not adequate  access to mental health care. Mobilising local resources and existing social structures can help to meet mental health care needs where formal resources are scarce. (Chutiyami et al., 2025).

Studies show that programmes with high levels of community engagement demonstrated significant improvement in clinical mental health symptoms and recovery indicators such as improved social inclusion. While community-led programmes delivered the most culturally relevant and sustained impacts. (Chutiyami et al., 2025) A focus on engaging community members as active participants and collaborating with them on design, implementation and leadership of community projects can go a long way in  ensuring cultural acceptability and programme sustainability. (Chutiyami et al., 2025). A collaborative, community-led approach could help to increase the reach of mental health care services in underserved areas and encourage social cohesion and community resilience. Together we can work towards turning our communities into places of healing.

References:

Chutiyami, M., Cutler, N., Sangon, S., Thaweekoon, T., Nintachan, P., Napa, W., Kraithaworn, P., & River, J. (2025). Community-Engaged Mental Health and Wellbeing Initiatives in Under-Resourced Settings: A Scoping Review of Primary Studies. Journal of primary care & community health, 16, 21501319251332723. https://doi.org/10.1177/21501319251332723

Holt-Lunstad J. (2024). Social connection as a critical factor for mental and physical health: evidence, trends, challenges, and future implications. World psychiatry : official journal of the World Psychiatric Association (WPA), 23(3), 312–332. https://doi.org/10.1002/wps.21224

Hugo, C.J., Boshoff, D.E.L., Traut, A. et al. Community attitudes toward and knowledge of mental illness in South Africa. Soc Psychiatry Psychiatr Epidemiol 38, 715–719 (2003). https://doi.org/10.1007/s00127-003-0695-3

Park, E. Y., Oliver, T. R., Peppard, P. E., & Malecki, K. C. (2023). Sense of community and mental health: a cross-sectional analysis from a household survey in Wisconsin. Family medicine and community health, 11(2), e001971. https://doi.org/10.1136/fmch-2022-

Shaping a Healthier Future Through Mental Health Awareness – Division of Registered Counsellors & Psychometrists

Shaping a Healthier Future Through Mental Health Awareness – Division of Registered Counsellors & Psychometrists

As we mark Mental Health Awareness Month and World Mental Health Day (10 October), we are reminded that mental health is not a privilege — it’s a right. This year’s theme, “Access to Services – Mental Health in Catastrophes and Emergencies,” highlights the urgent need for inclusive, accessible care, even in times of crisis.

In her article, Ntombikanina Mboniswa explores how crises — from floods and pandemics to conflict and displacement — magnify mental health challenges, and why building resilient systems that prioritise psychological support is essential.

Read the article below:

“Shaping a Healthier Future Through Mental Health Awareness”

Division of Registered Counsellors & Psychometrists (Written by: Ntombikanina Mboniswa)

Every year, World Mental Health Day (10 October) and Mental Health Awareness Month serve as vital reminders that mental health is as essential as physical health. These observances raise public awareness, fight stigma, promote early intervention, and  mobilise collective action.

Significance & Why It Matters:
Mental health conditions affect people across all ages, backgrounds, and walks of life. Without awareness, many suffer in silence. Observance days and months help bring conversations into the open, highlight structural gaps, and push for policy change and
resource allocation.

This Year’s Theme: Access to Services in Crises
For 2025, the World Federation for Mental Health has selected the theme “Access to services – mental health in catastrophes and emergencies.” This theme underscores that in moments of crisis — whether natural disasters, pandemics, conflict, displacement, or economic collapse — mental health often suffers dramatically, yet access to care is often cut or neglected. The message is that mental health support must be resilient and included in emergency response planning. In many communities, emergencies compound risk factors like trauma, loss, displacement, and isolation. Highlighting access means advocating for robust systems that remain functional when they’re needed most.

How the Public Can Engage:
Here are practical ways people can get involved:

  • Share awareness materials: Use toolkits, posters, social media graphics, and hashtags (e.g. from World Mental Health Day) to spark conversation.
  • Host or attend events: “Talk cafés,” listening circles, webinars, and panel discussions on mental health in emergency settings can create meaningful community engagement.
  • Get trained: Enrol in Mental Health First Aid or similar training so you can support someone in distress.
  • Advocacy: Engage with local or national government to push for policies that embed mental health into disaster-response frameworks.
  • Support organisations: Volunteer or donate to mental health NGOs, especially those active in crisis zones or frontline settings.

Useful Resources & Practical Tools:

  • The World Mental Health Day campaign toolkit (posters, messaging guides) is made publicly available.
  • SADAG’s Mental Health Awareness Month toolkit provides social media content and engagement ideas.
  • Many mental health organisations also host online screening tools, helplines, and peer support networks.

Division-Specific Insights / Contributions:

If you represent a department, branch, or division (e.g. a school, company, public health unit, NGO), consider these tailored ideas:

  • Internal awareness campaign: Use newsletters, posters and internal webinars to promote mental wellbeing and destigmatize seeking help.
  • Emergency planning: Ensure your division’s disaster response protocols include mental health support (e.g. crisis counselling, referral pathways).
  • Partnerships: Collaborate with local mental health services, Registered Counsellors, or NGOs to provide workshops or outreach services.
  • Monitoring & feedback: Use surveys or suggestion boxes to gauge mental health needs in your constituency or staff, to drive responsive programming.

Board Exam Preparation Workshop – 18 September 2025

Board Exam Preparation Workshop – 18 September 2025

Board Exam Preparation Workshop – 18 September 2025

About this workshop

Join us on Zoom as we unpack the Board Exam!

The journey to becoming an HPCSA-registered psychologist entails navigating through rigorous academic training and practical experiences. However, one pivotal milestone stands between aspiring professionals and their goals: the HPCSA board exam. This exam serves as a comprehensive evaluation of theoretical knowledge, clinical skills, and ethical understanding essential for competent practice in the field. For those on the brink of undertaking this examination, the stakes are high, and the need for thorough preparation is paramount.

This underscores the necessity of a specialized board exam workshop tailored to the unique needs of prospective exam takers. Recognizing the complexities and challenges inherent in preparing for such a pivotal assessment, this workshop aims to provide invaluable clarity and guidance to participants.

The workshop will encompass multifaceted approaches to bolstering exam readiness for students in psychometry, counselling, research, educational and clinical psychology. Through interactive sessions, participants will delve into the intricacies of the exam format, content domains, and requisite competencies.

In essence, this workshop serves as a pivotal resource in equipping student and exam candidates with the tools, knowledge, and support necessary to navigate the challenges of the board exam successfully. By fostering clarity, confidence, and competence, the workshop endeavours to empower individuals to embark on their professional journeys with assurance and readiness to make meaningful contributions to the field of psychology.

Join the workshop at no cost!

Meet The Facilitators
Dr Pakeezah Rajab

Dr Pakeezah Rajab

Presenter

Bio

Dr Pakeezah Rajab is the Senior Researcher at JVR Psychometrics and a PsySSA 2024-25 Additional Executive Member. Her PhD topic was “Non-intellectual factors that influence mathematics performance in South Africa.” She has experience applying psychometric results to a variety of contexts, including schools, private practice, higher education, and corporate environments. Pakeezah has worked on numerous projects that developed, validated and/or standardised assessments for use by the South African population – including aptitude, personality, values, career guidance and emotional intelligence. Her research interests include cognitive functioning, student performance and assessment development.

Ms Genevieve Burrow

Ms Genevieve Burrow

Presenter

Bio

Genevieve Burrow is a registered counsellor and chairperson of the PsySSA Division of Registered Counsellors and Psychometrists. Genevieve is the manager of The Youth Hub, based at Groote Schuur Hospital Adolescent Centre of Excellence, where she counsels, and manages students and the counselling centre. She has hosted several board exam workshops previously, and enjoys working with students to enlighten them about the upcoming HPCSA board exam. Genevieve Burrow is committed to driving excellence and innovation in the practice of counselling, and promoting the visibility and importance of this field. Genevieve is passionate about youth upliftment and collaborates with a medically-informed multidisciplinary team to provide comprehensive and holistic care to adolescents facing diverse challenges in under-provided areas.

Dr Kemoneilwe Momi Metsing

Dr Kemoneilwe Momi Metsing

Presenter

Bio

Dr. Kemoneilwe Momi Metsing is a registered Educational Psychologist with a PhD in Psychology. She is a Senior Lecturer in the Department of Psychology of Education at the University of South Africa (UNISA) and Chairperson of the Society for Educational Psychology of South Africa (SEPSA). Dr. Metsing has a private practice and consults for government and private companies on relational and organizational transformation. She is an expert witness and member of the South African Medico-Legal Association (SAMLA). Dr. Metsing has held various leadership positions, including Chief Education Specialist in the Department of Education and board member of the South African Professional Society on the Abuse of Children (SAPSAC). She is an External examiner and clinical supervisor for MEd Educational Psychology at UJ. She serves on the Executive Committee of Decolonising Psychology at the Psychological Society of South Africa (PsySSA) and is a Critical Reader for UNISA’s Department of Adult Community and Continuing Education. With expertise in developing community-based programs, Dr. Metsing has successfully brought together individuals and organizations to address social issues, fostering partnerships and sustainable solutions. She is committed to inspiring and educating the next generation of leaders and change-makers, and her appointment at UNISA marks an exciting new chapter in her journey.

Dr Matome Jack Mashiapata

Dr Matome Jack Mashiapata

Presenter

Bio

Dr Mashiapata is a registered Educational Psychologist with the Health Professions Council of SA with over three decades of experience as a lecturer college for teacher training, high school teacher, a school psychologist in the department of basic education, manager of services for students with disabilities as well as student counselling. Currently working as the Director for Counselling and Career Development at UNISA, he has presented papers and workshops locally and internationally in the areas of career counselling, pastoral counselling, mentorship, career development, ethics, students with disabilities, etc. He holds active membership and leadership roles the Psychological Society of SA (PSYSSA), Society for Education Psychology of SA (SEPSA), South African Federation of Student Affairs (SAFSAS), International Association of Student Affairs and Services (IASAS) serving as the Africa regional director, deputy chairperson of Council for Pastoral and Spiritual Counsellors (CPSC), and Higher and Further Education Disability Services Association (HEDSA). He is the past president of the Southern African Association of Counselling and Development in Higher Education (SAACDHE). Dr Mashiapata has authored a chapter on Trauma Debriefing in a book titled “Life skills – my journey, my destiny”. He presents accredited CPD workshops on ethics in counselling services.

 

Deneo Sekese

Deneo Sekese

Presenter

Bio

Deneo Sekese started her career in Human Resources specifically training and development and organisational development. Her passion for people and therapy led to a midlife career change into psychology. Deneo completed her masters in Counselling Psychology at Rhodes University and internship at the student counselling centre at the Durban University of Technology. She has had the privilege of presenting her masters research at the 27th Annual South African Psychology Congress. Deneo’s areas of interest are African Psychology, Wellbeing and Salutogenesis and Community psychology. She recently registered with the Board of Psychology HPCSA and is in the process of setting up a private practice.

Arianna Fadda

Arianna Fadda

Presenter

Bio

My name is Arianna Fadda. I hold a Bachelor of Arts and a Bachelor of Social Science Honours in Psychology both from the University of Pretoria as well as a professional master’s degree (by coursework and research report) in Social and Psychological Research from the University of the Witwatersrand. My research report focused on the perceptions of health professionals regarding an online depression screening tool adapted for South Africans. Following my master’s, I completed a year-long Research Psychology internship at the Africa Unit for Transdisciplinary Health Research (AUTHeR) at the North-West University, during which I worked on various qualitative and quantitative research projects. I subsequently wrote and passed the Research Psychology Board Examination with the Health Professions Council of South Africa earlier this year and I am now a registered Research Psychologist. I am currently working as a research assistant for AUTHeR and planning further studies towards a PhD.

 

Rekha Kangokar

Rekha Kangokar

Presenter

Bio

Mrs Rekha Kangokar Rama Rao is a Registered Counsellor and has completed Masters in Community-Based Counselling Psychology. Working with a person centered approach she is passionate about fostering mental well-being. She integrates evidence-based practices with a holistic approach to nurture growth and healing within both individuals and communities. She has been associated with various NGOs and has supported them closely, Rekha has served a Secretary and Treasurer before and currently serves as an additional member in the RCP division.

Zakiyah Hoosen

Zakiyah Hoosen

Presenter

Bio

Zakiyah Hoosen is a dynamic individual with a deep love for Psychology. She completed her undergraduate degree at the University of Pretoria majoring in Psychology and Languages; later obtaining her Honor’s degree from SACAP and went on to become a qualified registered counsellor. She is active in the field and works across multiple organizations, working within a trauma-informed focus to facilitate counselling and psychoeducation to children, adolescents, and adults. Zakiyah is currently advancing her knowledge and training on her journey of master’s in Clinical Psychology, and she aspires to foster psychosocial wellbeing across all spheres of life through meaningful and efficient psychological services for all.

RCP Webinar: What Makes A Good Assessment – Recording Out Now!

RCP Webinar: What Makes A Good Assessment – Recording Out Now!

Did you miss the RCP Webinar: “What Makes a Good Assessment?”

Catch up on this insightful, ethics-focused session designed for psychology and HR professionals.

Guest Speaker: Dr Pakeezah Rajab

Gain practical insights into what defines a high-quality assessment in professional practice.

Abstract

Not all assessments are created equal — and as registered HPCSA professionals, it’s our responsibility to know the difference. Join us for a practical webinar exploring what makes an assessment scientifically sound and ethically usable. We’ll cover key criteria like theoretical grounding, reliability, validity, and fairness — plus discuss the role of independent review models like those from ASSA and EFPA. Perfect for psychology and HR professionals who want to make informed, responsible choices in test use.

About the Presenter
Dr Pakeezah Rajab

Dr Pakeezah Rajab

PsySSA & RCP Executive Member

Pakeezah Rajab is a HPCSA-registered Research Psychologist and Psychometrist, employed as the Senior Researcher at JVR Psychometrics. Her PhD topic (University of Pretoria) was non-intellectual factors that influence mathematics performance in South Africa. She has experience applying psychometric results to a variety of contexts, including schools, private practice, higher education, and corporate environments. Pakeezah has worked on numerous projects that developed, validated and/or standardised assessments for use by the South African population – including aptitude, personality, values, career guidance and emotional intelligence. Her research interests include cognitive functioning, student performance and assessment development.